Poor and Bad Service from Kia - Alberton
<p>On the 12th of April I traded my car to Kia - Alberton as was very uhappy with the car due to the poor performance of the car. I had a chat directly with Micky the Dealer Principal and told him I want to get out of this car so he gave me a trade in-price and I had to transfer the shortfall. I requested if I can do it the next day, he sdai now or never, so I made a plan and rushed to the nearest bank and did the necessary shortfall transfer. I then informed it was done by sending proof of payment. After 3 weeks of constant emails (me to Micky) requesting the letter stating it was settled, he always rep**** with some excuse. Beginning of May my debit order ran of from my account on which I cannot get the money back until Kia settles car in full as apparently they settled it later then the actual settlment date so their was a shortfall they did not bother in paying, that is why my debit order ran off my account. I then took a drive to Kia Alberton and spoke to senior account lady and she said she will sort it out. A week later Kia sorted it out but now due to Kia paying late I need to suffer as the client and wait 14 working days for the Bank to actually close the account and pay me my money back. I requested both Micky and Rolf from Kia The Glen which i found out is the senior of Kia South and both are very slack and not customer focsed at all. I find that they are both not commited to customer service and are not passionate about their clients or their brand. If they would they would contact myself and we could sort this out, but nothing. No commitment from them both sadly to say.</p> <p>Like I mentioed, me as the client is now sitting and waiting and PAYING for Kia - Albertons issues and mistakes and poor service delivery, and I would like for a SENIOR member of KIA South Africa to contact me. Awaiting for the call on ***</p>