1 reviews | Active since Aug 2020
please help me
MORNING on 31 july i bought a kia picanto from your dealership in west rand i did pay R132 000 IN CASH for the car.then i was told that the cv or driveshaft needs to be replaced as it was faulty at 64430km.we did schedule a date and the car was left at your branch there after i did not get any feedback until a day before i could collect it as donavan said he was sick all the time i need to phone to talk to him otherwise i would not know what is happening so much so that the first 3 days after work i would stop ak kia west rand to collect my car to be told its not done as yet.i did ask Donavan and on my job card the morning i left the car it was stated that i want the wheel balancing to be done as well as a wheel alignment as the car is pulling to the left.When I was told after 2 weeks my car was reddy I went to pick it up. I felt so good AS my car should be fixed and sorted.then i noticed that after i did 0 my trip meter it was sitting on 452km i left it but i did research now as the car had to go to east rand branch for repairs to my fuel tank leaking and the driveshaft wich was bend or damaged that is a estimate of 60km x4 =240km as the car had to go back to east rand for some reason.also there was a scratch on the pillar between the two doors after it went to a mr louis whom is panel beating the cars at kia west rand,i just left it as i can't go another 2 weeks without my car and i don't like going there anymore as it feels like im going backwards in life not forward.and that is the reason i'm typing you this email so you can understand how i feel i mean A person whom bought a car for 380 000 is just as important at me the one buying a car for 132 000.i took my car and it was pulling still to the left as what i asked for was not done nevertheless i took it to tyremart on ontdekkers so i can have it done myself.when i stop there they told me the car has 3 different makes for tyres on not all of them is the same they told me it could be a reason for it pulling to the left then they did wheel balancing the 2 wheels at the back of the car was damaged the on wheel even more then the other wheel and that is why i could not put the wheels that was on the back with the same brand in front,im also 90 percent convinced that the one rim was hit by a pavement and that is why the driveshaft had to be replaced to make matters even worse no one told me that the car was in a accident wich was pointed out to me by the guy that was doing the wheel alignment and balancing.i could not even drive home and put the radio on as there was no antenna after i got it from kia west rand. WEST RAND BRANCH DOES NOT CARE ABOUT CUSTOMER SERVICE THEY JUST CARE TO MAKE A QUICK BUCK.
regards martin
