Pathetic so called service

I am NOT happy.

Firstly I booked my car for a service no agent phoned me to confirm.

Secondly I went to KIA Umhlanga my car 2018 Picanto 1.0MT smart was serviced 2-3 days later i hear a humming noise on my wheels i have NO idea what this is.

KIA umhlanga tells me i need to book my car in again where as they just serviced the car now i have to wait for this process and this person that answered the phone didnt seem like he wanted to assist me and in that manner i assume KIA umhlanga was non willing to assist.

Few weeks later in my OWN available time. What did i do i went to KIA Durban South ( Amanzimtoti) they were stunned by this and my car was sorted out and KIA Durban South didnt charge me for the mistake Umhlanga made as my breaks were NOT CLEANED!!!

How on earth do you now clean a clients cars breaks after all im the on that is paying my maintenance plan.

Unacceptable i will not be buying another car from KIA in the future.

My Hat goes off to KIA Durban South that did an excellent job fixing someone elses error.

Thank you