Pathetic Service from KIA Wonderboom

My wife drives a KIA Rio Tec 1.4 2018 model. She took her vehicle in to KIA Wonderboom for an assessment for a warranty claim on the 19th of April 2021. She paid R750 for the assessment for her warranty claim and they sent a quote only to Discovery without a fault report which is required by Discovery. My wife phoned and spoke to Angelique at KIA Wonderboom repeatedly requesting the fault report for Discovery. To date, this is still not done, they just ignore her. What type of service delivery is that. They do not even have the decency to follow up, just shrugging it off, meanwhile we are delayed in getting the warranty issues sorted out. What a disappointment from KIA Wonderboom. Pathetic to say the least. My wifes details are as follows: Antigane Naidoo KIA Rio Tec 1.4 DR38LVGP