Pathetic service from Kia THE GLEN

Absolutely PATHETIC SERVICE FROM KIA THE GLEN!!!

my wife purchased a brand new 2018 Kia Picanto. She called in November 2018 to book a service and the consultant at the service department advised her that she must bring it on 15 000km and not to worry about the vehicle been a year old.

After confirming that everything is in order and that we must bring the vehicle in today.

We now took the vehicle in for service at 14****m and now we told that we have to pay cash for the service as the consultant no longer works there gave us incorrect information.

Please improve your service and its absolutely pathetic and unprofessional.