Pathetic service

Good day

This complaint is against the springs branch.

I lodged a complaint about 3 weeks ago, however still no compensation (for making us travel 150kms for nothing) or apology from the branch what so ever.

So my fiancé had app**** to take a car out on her name but was going to use my sister In laws drivers licence as the car was being bought for my sister in law as a gift.

We had sent through all documents and payslips and so forth and my fiancé was approved by the bank.

However on the Monday when they went to collect the car it was said that they can't assist as my fiancé did not have get license, however before even starting the application my fiancé made mention to the manager that she would be taking it out on her name but would use my sister in law's license as the car was being bought for her and the manager agreed to all of this.

The finance and everything was approved and so we were excited that we were getting the car. Only to be told that they can't assist after making them sit there for over 2 hours.

We were told the deal was approved and we just needed to come through with the deposit to collect the car.

However what I find strange is that if they were going to organise the license in 3 days using the deposit which was R5000 where would they get the 5000 to pay back unless they **** and were messing us around.

They still had the nerve to tell my fiancé that the R5000 deposit she was going to pay she can give them and they'll arrange for one of their connections to assist her with getting her license.

I want to receive feedback on this matter ASAP as I have requested for compensation and an apology via customer care numerous times but still nothing.

I have attached screenshots of the emails and conversation my fiancé had with the staff at Kia Springs prior to collecting the car.

Regards

Luke Van Rooi