Pathetic service

I am writing this as a disgruntled customer of how my VIN and Engine issue was dealt with. I collected the car around mid May 2015. On the 9th of June, Masego send me an email informing me the department that was dealing with the maintenance plan discovered that my VIN and Engine number were incorrect. He/she included the correct ones in the email and I checked that my car disc ones were correct as the correct one in the email. This was fine.<br> My gripe is that Masego, who is no longer working at Kia Midrand, promised to email me the updated Maintenance plan document, but he did not till he/she resigned. I later called the reception and I was given the email address of Storm and she has not gotten back to me regarding my issue two weeks later. Every time I call the reception, they try to transfer me to the Storm, the call was not going through. This is very frustrating to me indeed and this type of treatment is not right.<br> <br> I also need to update my insurance document as it still reflects the old and incorrect VIN Number and the Engine number.