Pathetic service.

KIA Alberton: I've now resorted to report this matter as i feel its not inline with the Kia standards across the country.

3 events:

1. Booked in my vehicle for a 75k service and also advised them to check my rear window door mechanism since it wasn't functioning, got advised that a new switch will need to be ordered as its currently not available in stock. I understood and anticipated for a call which came through 4 days later. I then sent my car in again only to find out that the wrong switch got ordered and thousand apologies came forth for the inconvenience caused. Switch got sorted on my third visit. (Rezante)

2. Requested for a test drive on a new Kia Sportage online from that branch since it's nearest to my house, I awaited for a call,date and time slot for months which subsequently never happened.

3. (Today 12/10/2017) I booked in my vehicle to report funny noise that occurred every time i idled the car in the mornings and gears/clutch becoming stiff whenever the air-con is turned on. The car got booked in at 8:15 am and i was advised that i'll be contacted should my maintenance plan not cover the work to be done or if there's a quote involved, which i fully agreed on. I anticipated for the call until 2pm and it never came through to inform me if my vehicle is ready or i should be quoted. I then decided to contact the dealership at 2:30pm since it was becoming peak-time and had to arrange transport to get there, only to be told that "(Rezante) i'm very busy and working alone but was about to contact you, if you have any humanity you would understand". Recording available.

I find all these 3 incidents disturbing, bad customer feedback and tarnishing the brands image. I love Kia so much as i often drive off-road and still get a cool drive however, this has made me doubt the brand with its competency to deliver exceptional client satisfaction. I hope whomever that's reading this report may find innovative ways to prioritize customers effectively at that branch and keep us on the roads as we appreciate our vehicles.

Thank you.