PATHETIC KIA PAARDEN EILAND SERVICE

HI ALL, I CALLED KIA MOTORS PAARDEN EILAND TWICE THIS MORNING FOR ASSISTANCE, BUT EACH TIME I WAS PUT THROUGH TO THE SERVICE DEPARTMENT/SERVICE MANAGER THE CALL WAS NOT ANSWERED & THEN JUST ENDED BY THEM WITH NO REPLY OR CALL BACK. KIA WEBSITE SAYS THEY HAVE RECEIVED ACCOLADES FOR THEIR SERVICE???? I HIGHLY DOUBT THIS......PLEASE BE CAREFUL OF THIS FRANCHISE THEY TREAT THEIR CUSTOMERS AS IF THEY ARE NOTHING.........