Paarden Eiland / Cape Town Multifranchise - STAY AWAY - ***** - SHOCKING SERVICE

Item: Kia Motors South Africa
Rating: 1
Author: Cindy Van Der Vorst

WITHOUT PREJUDICE Kia Paadred Eiland / Cape Town Multifranchise is an absolute Joke. 1 August 2016 - My Sorento went for its 60 000km service (about 57 000km on the clock) A number of issues were supposed to be attended to. I had flagged all the issues in the phoen call when I booked my car in. When I got to book the car in, which i waited 45 minutes to do, not all of the problems had been listed on the job card. VERY unprofessional and annoying. Collected the car. None of the problems were fixed, i doubted the service was even done as the car felt no different. I called for the old parts, to this date, nothing has been forthcoming. After 5 Weeks of run around and lies, I took my car back. I had arranged with the service manager for a courtesy car. It was confirmed in writing and I told her I would be there the next morning. My husband arrived to find that she was on leave, and had arranged NOTHING in terms of a car. They had my car for 4 days and promised everything would be fixed as they had all the components. Again, not everything was fixed. Much frustration later, 7 October I get a call that all part have arrived and they need my car on the 10th. Book it in for 11 October. Later that afternoon the Transfer Drive fails. 15h15 on a Friday afternoon, my car needs to be towed to the dealership on a Flatbed. My husband accompanies the car. The Dealer Principle Mr Jody Osborne advises us the ENTIRE drive system needs to be replaced. This is not the first Sorento it has happened to. Warranty claim is submitted and parts are ordered. Roughly 21 days to come from Korea. I get offered a Chevy Spark (Joke) with a massive deposit and excess from Europcar. No thanks. Promised last week that everything has been done except they are still assembling the drive system. I can get my car back on the on the 11th of November. 5 weeks. I check twice during the day, all on track. Their phones are not working. I email, and get confirmation to collect at 16h45 At 16h00 my husband gets to the dealership, the car is not even halfway done They emailed me at 15h50 as their phones are not working. Unacceptable. I am promised feedback today, 14 November, by 11h30 NOTHING. I mail again as their phones are still out of order (note - NO ONE picked up a cell phone to call me) No answer 16h07 i email again Now i am told that the key has been approved today - i reported this on 1 August, and was told on 7 October the part was there - LIES LIES LIES And that now the rear diff has been sent for warranty approval and they will advise when it is approved. NOT GOOD ENOUGH. We were told it had ALL been ordered on the 11th of October. And now I get sone ******* story that they had to do the front before they can do the rear. What ****. Not ONCE was this mentioned to me. Admit you have messed up and dont cover up with lies. YOU RUN A CIRCUS THERE I want a Sorento to drive while i wait for my car, and while my lawyer is working through this mess. And if you dont have it fixed this week, you WILL give me a brand new car. At the same price i paid for mine, and the finance deal will be for what i have left owing on my car. Kia - I have been a fan since 2010 - this experience has made me relook my loyalty. I love my car, but your service is so bad its scary. I will be sending this to the media and i will be sending it to your headoffice in Johannesburg and Korea. I have all your promises and LIES in writing, so you cannot hide from the truth. You are done. I will be sending you a bill for the time I have not been able to drive my car, as well as all the hours and phonecalls that I have spent trying to do your job for you. Your dealer principle is the most inept person, and should not be in a position of leadership, as all he is doing is ****ing your brand. I am disgusted by the way I have been treated by him. Best someone senior contacts me. C van der Vorst Reserving all my rights

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