not happy

Good day

I honestly do not like complaining but this is concerning,

so i called the Kia Northcliff (19/04/2022) around 13:20 to get some advise on what could be the issue with my car.

Yesterday in the morning as i was driving to work, my car (KIA Picanto 1.0 Street) lost power as i was driving on incline and there after regained the power, so i got to work about a minute after the car had that problem,

so during my lunch break i decided to start the car and leave i to idle so that i can see if there is a problem since I realized that the idling was inconsistent.

so the idling was very much inconsistent and then decided to call the dealership for advise, and the gentleman i narrated my story to immediately responded by saying it could be a Rat that ate my wire as this is a common issue around this time of the year. What i found strange was that 24hrs later i get that answer that a rat/s ate my wire and i need to pay for the repair. the last tome i used the car was on Sunday afternoon and the car was driving fine with no issues, then Tuesday morning, i started having rat issues.

How come last year i never had Rat issue as it is common issue with your vehicles? the fact that one has warranty active but now due to Rats that i am not even aware of, one must pay?

can someone please explain this as i truly do not understand