not give clients correct communication

took vehicle in on Wednesday 20 January 2016 to check out the aircon. Thursday they told us that the aircon needs replacement. Stock is available from Cape Town.. I phoned on Friday to find out when can we collect the car, I was told that the part has not arrive. I phone on Monday 25 January 2016 and was told that the part was given to another client in Cape Town. We must pay the service and for the aircon which was on order as of Friday , 22 January 2016, without notifying the client of the order. I was phoned by the claims Manager and was told that the part will take more than 10 working days.They were not able to assist on a loan vehicle for my Mom who is 84 years of age.Furthermore they want us to pay R 14996.23 without seeing the invoice. The said amount was change twice . There service, staff is not up to standard with client relations. Be warned if you take your vehicle in for repairs you will be surprise about how they communicate with their clients. BAD Bad Will never take my Moms car there again