No Response from KIA since 17th April 2015

I booked my Rio in for a service on the 16th of April 2015. I stressed that the boot release is a problem since I bought the car. I've reported it to Kia Sandton on the previous services. The boot release broke again a day after the service. I spoke to Eddie, who investigated and explained that the mechanic did not fix it correctly and that a part needed to be ordered. He said he would call me back in 2 weeks as the part needed to be ordered. he would contact me to replace the part. I have still not heard from Eddie. I called Kia Bryanston last week and spoke to the dealer principle (Johnathan). he assured me that he will get to the bottom of the issue and sort it out. He explained he had issues with staff and i should bear with him.<br> He took my details and said he would get back to me. I have not heard from him since.<br> Left massage for Eddie to call me back yesterday. no response.<br> <br> Kia Bryanston service means no service.