No Faith in Kia Sa , The power to Break Promises

<p>At the end of March 2017 my 2014 Kia Sportage was due to have it's 45000kms Service . Been a proud owner of now my 2nd Kia I knew what to do and I called Kia Umhlanga (The Crescent ) Branch to book in my car for the service. With that been completed I dropped off my car the next morning as planned .</p> <p>To my surprise I got a call from the services department and found out that my car was not cover under the service plan. Now this was major surprise as I purchased the car with the balance of the service plan warranty .</p> <p>When I went in to see the Advisor he explained that he does not understand why it's not covered and the company that handle's their services plan was LIQUID CAPITAL . I asked him to please explain to me why the service could not be completed he said to me that it's due to the car been late for the service .</p> <p>I was completely shocked as this made no sense to me . I'm taking to for the 45000km service and the car only had on 43000KM at the time.</p> <p>Marlin told me that it does not make any sense but there is nothing that he can do I should try to speak to Liquid Capital . When I called the company the person that I spoke to was very unprofessional and did not help however just SAID THERE IS NOTHING THAT HE CAN DO .</p> <p>What he told me was it's my fault that I did not bring in my card on time.</p> <p>Trying to unpack my situation I tried to explain to him that I have purchased the car at the end of November 2016 with good faith in Kia's commitment and promise to make sure my car will be serviced as per my service book. It took me time and money to try to get Liquid Capital to understand my situation and explain to me why they could not help . They where unhelpful and NO HELP AT ALL.</p> <p> </p> <p>I then contacted Kia Sa to assist with this matter , When reaching them I was told that I have to send and email to them with the matter , to date it's been 3 weeks and I have not even received a return to my email .</p> <p>Is this the way that you show your client’s that you care for them Kia , Is this the respect that you give to your valued client’s . I'm so disappointed that Kia could not even have the decency to reply to my concerns in my email .</p> <p>I hope that Kia get a chance to read and could offer my a explanation as to why my car under a service plan can not be serviced .</p> <p>My years of driving a Kia might be coming to an end as I am losing faith in their promise to me their client.</p> <p> </p> <p>Angry and frustrated Kia Client.</p> <p> </p>