No Communication with customer

<p>I had paid for parts for a spare key at Kia Northcliff, Johannesburg They were to get back to me the next day with regards to the time I could drop off the car. That never happened, until I left a message asking them to contact me.</p> <p>28 November 2016</p> <p>I had dropped off my Kia Sportage at Kia Northcliff, around 8.30 to get a spare key installed. I was told it would take a couple hours to sort out. 3-4 hours. We also agreed that my car would be brought to me in the event I couldnt get to them in the afternoon. I waited around for around an hour until a driver gave me a lift back to my office. I waited all day for a call from them. I had called several times asking if the car was ready, all i got was, no its not ready or the call drops. They knew who was calling and didnt bother to call back. At 17:10 I spoke to the same lady in the service center who said that if I couldnt collect the car, it would be kept overnight. This kind of service is unacceptable. Really dont feel like ever going back to them. Dont make promises you cant keep. By the way, I pay for services, its not like Kia does me any favours.</p>