No care in the world

I took my car to the dealership for a service, but was told I need to replace my clutch soon. The dealership (Kia edenvale) advised me to call the people I have a plan with so that I can arrange for the clutch to be fixed. They quoted me over R8000. 00. I called motor happy and was told I need to take the car back to Kia and kia will send correspondence directly to motor happy. I called Kia again to advise me what the process is. I had to take leave from work to book the car in, in the 1st place. I called Amelia from Kia edenvale who told me that I can book the car in again so that the guys can strip the engine and gearbox to take pictures to show motor happy, but if the claim is not approved I need to pay R4500. 00 for the guys labor. I have a plan with motor happy, so I don't understand why the 2 companies can't communicate. How can I pay R4500. 00? Wasn't it kias responsibility to send the quote to motor happy and see if the claim will be approved? Must I break down in order to have something happen? These are hard times, we are struggling to make ends meet as it is.... I won't go to Kia edenvale ever again. Also they didn't wash my car, they wiped it. I found my beads in the car that came loose the previous day...