1 reviews | Active since Nov 2018
No care for clients and Bad customer service from Rob Els-Kia Motors-Fourways
I bought a car on the 2nd of November 2018 at Kia Motor dealership in Fourways. On the second day i had to push the car because of an old battery of which that is ridiculous especially on a car that i bought at a dealer.. Today 30th November, i was stuck in traffic because of the gear log. I packed by the side of the road when i tried to start the car,the battery was flat. I was then towed to Kia Fourways. As i arrived there my car was booked for service. I asked if can i get a courtecy car as i was late for work. They called the manager by the name of Rob Els.I waited for him for more than 20min. When he finally arrived he asked "with an attitude"what can he do for me? I told him i was stuck and i brought the car and i would like to be loaned a car as i am late for work. He didn't even apologise for the inconvenience caused, he just said"i don't have courtacy cars. When i begged him, he said let me see your car, i followed him while he was busy on his phone. I showed him my car, he went to a wrong car which is i10 Hyundai. He said whats wrong with the car,pointing at it while throwing his hands towards it. I said sorry sir that is not my car. I showed him my car. He said"looking shocked" "Oh is it Kia Sportage " As if the Big car does not suit me"" He asked his salesman to give me a car and told me "with an attitude that if i crash that car i must make sure that i have R30 000 in my pocket. I asked him what does he mean by that,as it is not my fault that they gave me a car that has faults in less than a month. He just left me talking... I had to wait for the car to be fixed. He doesnt has customer service s****s and he is disrespectful towards customers. If Kia Motors have such managers, they will definitely loose sales i bet. I had such a bad and painful experience. I am also thinking of cancelling the deal with them and go to another dealership that knows how to treat customers.
