No aftersales service from Kia Durban !!!

My woes had started upon my second purchase from Kia Durban, when I realised that a bracket was not installed on my bull-bar after checking on a friends vehicle, which was also purchased from the same dealership, after my referral. After numerous emails for months, to both the salesman and D.P (Bhavna Nursayhe') this has still not been resolved and no amicable solution has been reached. To add insult to injury, Ms Nursayhe' had responded to my email after my wife had called her, by stating that I must contact her ? That is preposterous and she needs to be reminded that I am the client. Such a pity as these are really great vehicles, but the after sales service leaves a lot to be desired. I am in logistics and have advised all of my networking associates of this terrible service.