Misleading print in the Platinum drive care book

On the evening of 2 November 2015 we called Kia 24 hour helpline. We asked for our vehicle to be towed because it had a loud knocking noise in the front and we didn't feel comfortable driving it from Benoni to the Kia in Boksburg so that we didn't damage the car further. We spoke to Monde and he arranged that the car would be picked up 3 November between 7-8am, with a case number 63573. At 8:30am no on had been to collect the vehicle so we called the again and spoke to Kabelo who said he would call us back. 10 minutes later we got a call back from Kia Boksburg to say that our roadside assistance plan is expired and towing will be at our own expense.Our platinum drive care booklet from Kia Financial Services states that we are covered for a maintenance plan for 60 (sixty) months or 100000km, which initiated on 08/10/2012.The booklet under roadside assistance on page 26 states \You are automatically covered for roadside assistance for the DURATION of your plan"our plan being 60 months or 100000km"