Manage customer expectations

<p>I bought i brand new KIA Rio in Jan 2015, i took my car in for service 45 000 km at Northcliff and was told i need to bring car back as the clutch needs replacement. They told me the car will be booked for 3 days as they need authorisatinon from Liquid capital and they need to strip car and send pictures. My car has booked since Monday i didnt even get a courtsey car nothing, i have to make my own arrangements. Today its Wednesday I had to call and follow up and was told the part has been authorised but has not arrived. I was told this will take 3 days and i expect to find my car ready or KIA has to make plan. I must say dissatissfied with the after sales service, i expected far better. </p>