Lack of service

Good day

I am highy disappointed at the level of service and care provided by the Kia in Somerset west.

In the beginning of Jan, I took my car for a health check, I was then told there were some repairs needed on the car. Which is no problem, all they had to do was to contact me on when to bring the car in.

I waited nearly a month until I eventually contacted Kia, to be told the guy does not work there anymore.

I then deal with the new service manager and again, there is a long wait.

Eventually my car goes in on Friday the 4th of February, exactly a month after the initial inspection was done.

I was told my car would take a day to complete, and I asked them if they are sure, they reassured me. I then had to call the service department at 15:30 for an update and then had to be told it would take longer to fix. No one bothered to update me until I called.

I go back on the Monday to collect, and someone in the service centre scratched my car. Supposedly “with their belt”. The gentleman who helped me (Llewellyn) told me they would contact me regarding fixing the scratch. To this day, not a single call or email; or ***eon…

Please understand that I have been patient but I’m tired now.

Im tired of having to contact them and been given disgusting service. I really don’t owe them anything, but here we are and they have taken my time, scratched my car and given terrible service.