Lack of interest!

I dropped off my car [which was bought at the Fourways branch] for its 45000km service today. Previously I have been able to get a lift back to the branch to collect my car but I was told today that option is no longer available.

I have used Fourways for every service since purchasing the car and have never had problems before. I have had to phone 11 times just to get ANY information from them as to what is happening with the service. I have had the phone put down 4 times. Left 3 messages which have not been returned and had the receptionist tell me she would personally get back to me with regards to my query.... nothing.

I then phoned again - asked for the service manager - Neill. When I was put through to him he seemed uninterested to hear any of what I had to say. Just spoke over me and FINALLY put me through to the lady "handling" my service. I have never had issues with Fourways, but after speaking to other people at work I have decided not to take my car back to Kia Fourways. I feel that there is a total lack of interest and follow up. Very disappointing because I have always sung their praises. I will instead go to the branch near Woodmead and try them out. I just hope and pray that they will be better. I have only ever had VW's BECAUSE OF their great service and help... this was a personal choice to buy a Kia Rio. I love my car but Kia fourways is horrible. Raise your game guys, you seriously used to be awesome but I honestly do not know what has happened.