1 reviews | Active since Feb 2018
Kia Warranty Nightmare and Lies
I am very disappointed in the Kia brand and the so called warranties. I have a Kia Sportage that has only 10 000 kms on the clock and it was bought as a used car from a private individual. The warranty is valid until 2023 and my last service with Kia is 2021 September. A few weeks ago, I picked up a few problems on the front drivers side wheel wearing unevenly. Upon a close inspection at a Kia Dealership, it was discovered that the vehicle has had some work done on the under carriage, namely the Subframe which was damaged and later repaired by Kia Durban Franchise. The dealer refused to fix the damage and told me that the damage was caused by a welding on the Subframe which now meant the warranty was invalid. I did my own investigation and found out that Durban Kia Franchise is the one that repaired the Subframe by welding it and not replacing it. Once the paper work and invoices were traced and provided to the Kia Dealership again to show that the damage was done by one of their own Dealership in Durban then the narrative changed to that they are not covering the cost of the damage because it is not factory defect. So yor warranty does not cover anything people...you as a customer are being sold a lie and please keep away from such misrepresentations. Kia parts are very expensive and you will be out of money should something happen to your car.
