KIA UMHLANGA PATHETIC

Kia picanto went for 15000 service in August 2018 and service consultant mentioned that there is a call back on some part. He promised to call us when part in stock. After a month of silence I called him back and he requested I bring in vehicle to photograph the part. I did so at great inconvenience to me. It's now December and I haven't heard a word from this dealership. This is poor pathetic service. It's my gut feeling that they charge Kia for the replacement labour or sell the part privately. There is no other logical explanation for this behaviour.