KIA TYGERVALLEY MULTIFRANCHISE (Stikland) Horrible Service Recieved

Hi Hello Peter

I have had the most terrible experience,service ever received from KIA. I have a KIA Sportage SUV 2009 model (diesel). The vechile had some mechanical issues and needed some repairs done to the car. I started consulting with KIA and made the booking in March 2018. The vechile was diagnosed and quotations to the value of R14452 were emailed to me for an injector repair. After a number of times emailing and phoning trying to get hold of someone with to give me some feedback and progress on the vechile I was told there were some performance issues with the vechile. Days and weeks went passed being sent from pillar to post the vechile were sent to Udel?????? to have a look at the vechile. More diagnoses were done but they could not find the problem. I was advised then that the engine needs to be removed from the vechile. No costs could be finalised as this is where I then started pulling the plug because of the bad, horrible service I have already received. An estimated figure of R65000 and up were given to me to fix the vechile. I had to pay R13000 for what exactly????? The vechile was collected from the service provider on the 16th May 2018 in the worst condition ever eg, a) A flat battery b) The engine cover were left on the back seat c) I found loose pipes at the back of the engine d) Behind the engine there were dirty clothes in between certain parts of the components e) The vechile was dirty. f) I took pictures of how the vechile came back.

The worst frustration was that when you needed feedback as a client you needed to follow-up . No manager returned all the telephonic messages left at reception , this was bad!!!!!!! I need to have my vechile exactly the same when I handed the car over to KIA please help!!!

I would not recommend anyone to the above service provider, not ever

Shafiek Isaacs ********** 648