Kia Tygervalley Bad service at the service reception

On the 23 September 2024 I took my car for a service at Kia Tygervalley fine I went back home in the afternoon I went to fetch my car the lady at the service reception I forgot her name told to pay R500 for a wheel alignment and **** by saying she informed me about the wheel alignment and R500 in the morning and I said I will pay in the afternoon which is totally a lie because she didn’t say any of that in the morning

When I started questioning she was extremely rude she told me how that she’s been selling wheel alignment for 20 years and she never forget telling clients the price which in this case was a lie coz didn’t tell me I believe this is the strategy she use to trap customers and force them to pay for a service that the customer was not aware of I ended up paying the R500 out of fear and I was overwhelmed on my way home I cried because I could not stand up for my self

I believe that necessary actions should be taken against this issue and justice should be served as abusing customer this way is very wrong and ********.