KIA THE GLEN COMPLAINT

Good day,

I would like to complain about the treatment we are receiving and the workmanship at KIA The Glen.

Ever since we took our car there for a clutch replacement we have had endless problems with the clutch! Upon returning it earlier this year they insisted it was the clutch cable that needed changing. We changed the clutch cable and still the clutch continues to give us problems.

We returned it AGAIN last week and at first they accepted that the clutch was the problem and put in a claim for the warranty to replace it. Then they said because we have passed the mileage of the warranty we have to replace the clutch again AT OUR COST!! Then they CHANGED THE STORY and said the clutch housing is the problem and we have to replace the clutch housing.

How can we be held liable when we have been telling them the clutch is the problem all along!!! How can they accepted that its the clutch on Friday and change the story on Monday?? It is totally unacceptable that because the warranty wont pay out they are changing the story and shifting the problem to us when we have been telling them this all along!!

It is unacceptable that we have been telling them the same thing for almost a year and now its too late for them to fix our clutch properly like they should have THE FIRST TIME?!?!!

How can we be expected to spend R10 000 and STILL be sitting with a problematic clutch? Is this the way KIA treats it’s customers??? Is this the kind of SURPRISE you are referring to in your slogan?

Please can you send someone down to KIA The Glen and make them replace OUR CLUTCH PROPERLY!!!