Kia South Africa / Kia Silverlakes are shady with business practices

In 2021, I bought a vehicle from Kia Silverlakes. They added a maintenance plan as part of the financing, which I originally did not ask for. On explanation, she indicated to me that it's valid for 60,000km. At that stage, I asked F&I Nellie Schoeman if it would only start after the 90,000km service plan was finished, which I was told yes, more than once. During the 90,000km service, I was informed by Kia Menlyn service consultant Sherriff that the plan had been terminated as it ran simultaneously with my current service plan. I then phoned Kia Silverlakes and spoke to Danie, the next F&I and enquired about the matter. He told me that's the way it is, and I then spoke to dealer principal Mercia, who said she would contact Liquid Capital. I followed up a few times with her, but she hasn't phoned me back. I then logged a complaint with Kia South Africa. I communicated with various consultants, and Thokozile Khumalo communicated that I would have a response by the close of day on Monday, 28 August, but again, nothing. I then had to make contact again to get a response on 4 September that stated, in short, that it's just the way it is, and I should have checked the service certificate, which I only received after I had left Kia Silverlakes with the vehicle. I didn't think to check that, as Nellie told me it would run after the service plan had elapsed. So, in short, Kia Silverlakes and Kia South Africa stole R22,000.00 from me. I paid for a product that was never used. Not even the brake pads were changed during that time. Furthermore, the service consultants at Kia Weltevreden Park never informed me that the plan had elapsed after the 75,000km service, and here I am still thinking that I have peace of mind with the vehicle and its services. Don't get me wrong, I love my vehicle, but I feel they pulled a fast one on me. I feel that Kia South Africa did not follow due diligence on the complaint, and they are not thinking about the consequences of the matter. I will never refer anyone to Kia Silverlakes, and as a matter of fact, I will never purchase a Kia vehicle again after this experience. Kia Silverlakes and Kia South Africa are *******…there I said it. They stole my peace of mind and R22,000.00, which I'm paying for. I'm taking this to the Motor Industry Ombudsman and will inform the vehicle finance house of the shady business practices that unfortunately bestowed upon me.