Kia service sucks

Since the 4th of June 2015 I have been trying to get a quote on an extended warranty and maintenance plan for my Kia Sorento which has come out of warranty on 26th June 2015 to no avail (I have proof of emails sent). I have been dealing with Wilma Nortje from the Northcliff branch in Gauteng and she has done nothing but make empty promises. She claims to have sent me information but I receive nothing. I once got an email with just a table indicating differences in the various plans. There are no follow up calls to see if I have received any information. I have to make all the calls as my messages are never returned. Either Kia feels they don't need the business or just suck at customer service. It no wonder they rank in the top 10 of Hello Peter complaints. This will now add to their total of complaints on Social Media.