KIA service sucks

<p>My experience yesterday was not too pleasant, for the following reasons:-</p> <p> </p> <p>The long wait in the morning to book the vehicle in; approximately 30 minutes.<br />The simple fault-finding process for the seat-belt defect that was not done; at least identify the fault quickly.<br />The late notification of completion of service (at 15:30hrs) to notify me that the vehicle will be available for collection at 16:30hrs.<br />The vehicle was eventually released at 17:30hrs; the traffic was horrific at that time.<br />The above indicates a lack of adequate planning.<br />No “old” spare parts were left inside the vehicle, as you informed me.<br />The vehicle was not washed/cleaned after the service.<br />No follow-up was done by your service department to verify the customer experience (continuous improvement)</p>