KIA SERVICE CENTRE WORKSHOP ****

I came on Saturday the 04th of May 2019, with a problem that my car smells antifreeze. I was then advised that the workshop is fully booked and I can bring the car in on Monday the 13/05/2019 which I did and I received ,a phone call from the lady Karen who handles bookings, she then advised me they need to check the car and know what’s wrong with it, and they will advise if warranty covers it. This is a 2018 model KIA Picanto street WITH WARRANTY . Karen the lady then sad I need to approve for them to check the car which and I said yes because she advised me that if WHAT is damaged is not under warranty it will cost me R1700.00 TO FIX IT. She then calls me at at about 17.05pm saying the car is not covered under warranty the problem is with the radiator and there is a hole on it, I need to pay R1700 for stripping the car with extra R10000 AND ODD rand for the parts and fixing it. And this is not what she advised me the morning she called. I sad to her if she explained everything to me from the first call she made I could have refused for them to touch the car. Which radiator is R10000.00 this is not an Audi for heaven sake it’s a Kia Picato. And a you telling me that the Radiator is so big that it can cost that much. I came to you because I trust and love the brand and now this is the service I get

Work shop manager` s name is Manny

I went again yesterday 14/05/2019 to Roodepoort, and they sad they wont fix the car because there is an object that hit the car. I told them that I never had any accident and also the fan on the radiator is not even damaged. How is it that an object hit the radiator and not damage the fan. I am frustrated and was told to sign a form that reads as follows

Report: radiator damaged due to external foreign object Customer declined radiator replacement, Radiator needs to be replaced Dealer will not accept. Responsibility for subsequencial engine damage,

The R1700.00 has been cleared I do not have to pay the amount. I refused to sign the form and left the car at the dealer because I feel I have been taken advantage of.

I left the car there because I never caused any damage to the car. I have never been in an accident.

First you are misinformed and then get told that you are liable for a damage that is not even caused by you. Your car is new and never been in an accident and has warranty that can not cover you. Why am I paying for this car if I am not going to enjoy its benefits.