KIA scratched my car at a service

I took my car for a service at KIA PAARDEN EILAND yesterday 27/07/15 & was absolutely horrified to find they've damaged the entire vehicle's body and windscreen with abrasive swirl marks. I had a new windscreen fitted recently that was crystal clear! I am so fastidious about my vehicle's paintwork & always take care to wash it myself for this very reason but I trusted that in the hands of KIA it would be treated professionally & not washed with something abrasive. <br> <br> I immediately contacted the Service Manager Garth Beck this am who asked me to bring it in, I still CANNOT believe the way I was treated upon my arrival. Before I could finish showing him the damage he threw his hands in the air shouting at me in the parking lot that this was not their fault, the more I asked him to please not shout, the louder he became. I've never been spoken to so badly by any male and publicly humiliated. What man even speaks to a woman that way, let alone a customer?? He later agreed to buff out the marks and told me to leave my details, storming off leaving me shocked and not knowing what to do next.<br> <br> How does someone with such an abusive attitude hold a management position with KIA? - SPEECHLESS