KIA SANDTON NEEDS A REVAMP IN SERVICE

Kia Motors in Sandton has a lot to work on. 1. Overbooking cars when they are short staffed 2. No updates on the status of you car 3. Car is not washed properly 4. Service manager talks about internal issues instead of solving the problem 5. Empty promises from Management after you complained 6. Delayed response - The manager promised to do "something" on Monday. Today is Friday and counting 7. Failing in minor service may be an indication that they can't handle serious repairs. 8. First and second service - terrible experience 9. l had to call them 14 times +- in one day to know whether I will have the car back before I knock off. I only got help after 4pm. 10. No meet and greet with client when I arrived. Just a disrespectful instruction: "Go to the office" - Bad manners for a service manager. We use the word "please" in South Africa. Despite me correcting me directly he rep**** "sit down". 11. Car wash lady says "it is not dirt, it is rust" and funny enough the rust was removed by a simple cloth wipe.

I gave them enough chance to make ammends. No response. Don't take a car to KIA SANDTON unless you have a good Stress The******.

I am deeply disappointed at their service level and response. I am a bit disgusted actually.