Kia/Renualt Fountains overflowing with bad customer care

<p>In March 2016 I took Kia Cerato for 60 000 km service. On collecting the vehicle I had to pay R 3418 for service. I took the vehicle back again for 75 000 km service in July 2016 and was informed that it was still covered under the service plan. I queried why I had to pay the R 3418 for 60 000 km and requested a refund. Nothing was forth comimg from Kia Fountains. In November 2016 I took the vehicle to Kia again for 90 000 km which after a long to and trough was covered by LiquidCapital. I once again requested the refund. Kia Fountains informed me that LiquidCapital had to refund me. On 8 February 2017 I finally recieved a payment of R 2479 from LiquidCapital. Thus a short payment of R 939. On querying the short payment, I was informed by LiquidCapital that they forgot to inform me that the difference was the retail mark up of Kia Fountains on the service and that I had to collect that from Kia Fountains. LiquidCapital requested me that they handle it with Kia Fountains. This process started on 9 February 2017. Untill today and with numerous request from LiquidCapital, Multi Franchise Customer Care and myself, no refund has been recieved. When ever I query when the payment will be made, and they if they feel the need repond say that they are working on it. The Service Manager who has been privvy to all the correspondence has yet to provide any comment/feedback on the matter. Even threatening to recover my money through legal procedures and posting the shocking customer service experienced does not have any effect on Kia/Renualt Fountains....</p>