Kia Randburg Strijdom park

I am extremely dissatisfied with the service I received from Kia Randburg in Strijdom Park. Yesterday morning, I booked my car in for repairs at 8:00 AM, but unfortunately, the experience was marred by poor communication and a lack of customer care.

Despite requesting a driver to take me to work, none was provided, and I had to incur the cost of an Uber myself. I had to remind Nkosingiphile Sibiya, the representative assigned to my case, about the arrangement.

Throughout the day, I had to initiate calls to inquire about the progress of the repairs, only to be informed about the issues with my car at 15:50. Moreover, no one discussed payment methods with me.

When I arrived at 16:00, I was told that it was too late to contact my insurance company, and my car would have to stay overnight. Nkosingiphile assured me that she would call me the following morning, but I received no communication from her.

I had to call the dealership again and request to speak with her manager, Marco( not sure if correct spelling). Unfortunately, Marco took Nkosingiphile's side, stating that it was my responsibility to contact my insurance company since I pay them.

To add insult to injury, I had to pay the diagnostic fee to retrieve my car, as well as cover the Uber costs. The service I received from Kia Randburg was appalling, and I would not recommend them to anyone. In fact, they don't even deserve a one-star rating. It's time for the branch to reconsider their operations or replace their staff.