Kia Pinetown - Shocking service

Car was sold to me with *****s missing on the bonnet cover. I pointed this out on the day of delivery of the vehicle. I was then informed that they have ordered the parts and I must return the vehicle to have them installed.

On the way to the dealership from pietermaritzburg to Kia Pinetown , the bonnet cover flew off the car as a result of wind and speed on the freeway. This resulted in many scratches and dents on the front of the car. So I drove to the dealership anyway to show them.

The employees took pictures and told me to return the car once again and that they would inspect the car and asses the damages. This was not completed in the time frame that they said it would be done. Instead it took 2 days to assess. Fast forward 2 weeks later, after constant calling and asking for feedback on the car. I was told I could take collection of the car. When I arrived at the dealership and inspected the vehicle, the car had poor workmanship with some scratches still in place ! The sales manager acknowledged the poor workmanship and the vehicle will now be returned to the panel beaters.

This car is only 30 days old and I have driven it for about 10 days. The fault on the bonnet guard is not of my own as I had informed them about it on day of delivery. I still do not have the car and I am still the one calling the dealership for feedback. Absolute nightmare and shocking service.