Kia Pinetown

I am writing to express my disappointment and frustration with the service I received from Kia Pinetown, particularly with regards to the settlement of my previous vehicle and the subsequent refund due to me.

On [Date], I purchased a vehicle from Kia Pinetown, and as part of the agreement, it was understood that the dealership would settle my previous vehicle's outstanding balance. However, this process took an inordinate amount of time, and I was forced to settle the outstanding balance myself to avoid being left with two installment payments.

Subsequently, the payment was made, and I am now due a refund. However, Wesbank requires a confirmation letter from Kia Pinetown stating that the refund is due to me. Despite numerous attempts over the past month, I have been unable to obtain this letter from the dealership, specifically from Mr. Nimaal.

I would greatly appreciate it if you could look into this matter urgently and provide the required confirmation letter to facilitate the refund process.

I hope that you will take my complaint seriously and take immediate action to resolve this matter.