Kia Paarden Eiland: Poor car service - Air filter and spark plugs not replaced

I had my car serviced recently at Kia Paarden Eiland. There was a further problem with the car on the day of the service and the quote for repairs was about R30k. We decided to have have our car towed to another service centre. The mechanic there informed us the next day that the air filter was not replaced at the service the previous day. We went to have a look and took pics of the of filter that was worn out and not clean.

He also informed us that the spark plugs needed to be replaced. The agent at the service centre insisted that they had replaced the air filter with a new one and that the spark plugs did not have to be replaced at 150k service. We have the pics as proof and want it to be replaced. The agent, Monique has also never gotten back to us about this.

I have my car for 6 years and this was the worst service I have ever received from Kia. I had every intention of buying another Kia but clearly this has made me change my mind!! I have called a few times to speak to the manager and am yet to get a call back and that was more than a week ago.

Also, the further problem with the car was that the timing belt needed to be replaced as our car could not be driven out of the workshop. Why was this not checked at previous services? If it was worn they should have picked this up at the previous service?

The complaints section on the main Kia website has been under maintenance for a while now and no other email address available on the website to contact them. I am so shocked and horrified by this poor service and have had no car for over a week now!!!