1 reviews | Active since Jan 2013
Kia Northcliff. dishonest and very bad customer assistance and care.
I bought a car on the 26th of May from Kia Northcliff and requested for a 1.4 rio tec. sedan full house. i was then notified that leather seats and mags are extras. I thought it was standard so I took the vehicle as I was in a rush.2 weeks later after i took the car and signed everything i found out that the car is not a tec but just 1.4 auto. turns out it was an error on their capturing database and the new sales Manager just said she did not know that i was not aware that it wasnt a 1.4tec when I bought it. on my paperwork it shows 1.4tec so dont know how did she think that. And the day we collected the car, the price was of a 1.4 tec but after the sales person came back, we had to sign those documents again as they said it was something different, and when i checked, the price of the vehicle was lower even though it was still showing 1.4 tec. Absolutely un satisfied. They also took 3 weeks to settle the vehicle and the FIN that assisted us told us one thing on the day of collection and totally different remarks in the days to follow. I now have a vehicle that was bought under false pretences and I am unable to sell or trade it due to the shortfall being high. another used sales person said he will assist when I requested for another vehicle but no response in 2 weeks. I will never recommend KIA northcliff to anyone
