KIA NELSPRUIT CAN LEARN LESSIONS FROM KIA ALBERTON - EXTREMELY POOR SERVICE

Took my second KIA Picanto in for service at KIA Nelspruit this morning - HUGE LET DOWN - poor service!!!!!

I have been using KIA Alberton with GREAT service. When you take your car to Alberton, they walk around the car and take photos with notepad. Once you pick up the car the service consultant go through the paperwork and explain again what they have done and walk around the car with you again. The car is so cleaned it look like it comes out of a factory.

Delivered the car and the service consultant did not walk around the car. I asked her if they don't take photos and she said no. Phoned later on, to explain they need to remove the black bags wrapped over the carpets, as we were in the Kruger National Park and was very muddy of all the rain. The consultant said she will tell them to remove the black bags around the carpets. I phoned in again around 12 and was told I can pick up the car at 12:30 as they busy putting on the windscreen blades.

I arrived at KIA with a bit of delay on the paper work and wrong charges. I stayed calm as the lady said it was her 5th day at work and we all started there. However there was no supervisor when she got stuck and was running between people to get answers on her work. It turned out the wrong amount was charged, even though I asked twice if it is correct to charge R598 as the phone call said R719 to replace the windscreen blades for front and back of car. She confimed twice and I paid R598. When she printed the final invoice, she realize there is a short payment and gave R400. I queried this and the poor girl was running between Patricia and another lady to resolve the query. Eventually I paid R15 in. She then struggle to get change of a R100 that caused another debate as Patricia do not want to give change out - really unprofessional in front of clients. I asked her why they do not deliver the same services as Alberton by going through the invoice and taking photos when the car arrived - she said they do things differently and they busy putting a system in.

I was told that Kia do not have a back wiper and that I must pay before they order this, as sometimes clients ask to order things and then do not want to pay for it. I requested to order, I will pay today, however I was told that additional labor cost will be charged of R100 when they get the back wiper. Weird, because KIA do not have stock, but want to charge labor fee. When I arrived the lady said that the guy said I don't need to pay the R100, they will put the blade in as exception. Never heard of this the last 7 years with KIA Alberton. If YOU planned to buy a car from KIA, be aware that if branch do not have parts, you must pay first and additional labor cost. According to the lady the Nelspruit can not take the risk of ordering parts and then they land up paying it to KIA South Africa if the client refuse.

Took my car and saw the black bags were not removed, went back to the service consultant to complaint that I phoned to ask to removed. The car was taken back. The car arrived within 2 minutes, the black bags were removed but the carpets not cleaned. When I asked her, she said it was not cleaned by a machine. By this time I felt I rather leave.

As I went outside the boom gate, we notice the wipers are not on the windscreen, but sticking over the windscreen. By this time, I was FED UP with KIA Nelspruit and ask to see a manager. Christopher came out and eventually he called the shop manager. I was told they will look at the wipers, I asked why nobody is checking the work to ensure the correct things are put on my car and that nobody took a inspection with me this morning or when I took my car. Black bags were not removed and the car is DIRTY. I was told KIA do not clean cars fully, I said I was surprised as KIA Alberton cleans your car that it looks like it is coming out of a factory. Eventually the wipers were corrected and I was told by Christopher that the wrong size wipers were put on. Now if you dont know cars, how do you know they put the wright parts in your car? Clearly they do NO QUALITY checks on the car when it leaves their workshop!!!

I LOVE KIA ALBERTON AND MY KIA PICANTO, however from the start I had an awful experience at KIA Nelspruit. KIA Nelspruit should spend a week at Alberton for tips. The Alberton Manager is great including the Service Department.