Kia Motors pathetic service

I bought my Kia Rio in March 2013-it is due for the<br> 45000km service-I have been calling for 3 day<br> On the first day I gt a call back which I missed, I called<br> Back immediately another 2 days gone nothing<br> I called again today - I get tld they short staffed and<br> The guys are trying their best.. The lady who is meant to answer the phone is nt at desk .. This is<br> Shocking I need an app urgently-this branch is<br> Always do delayed.<br>