Kia Motors Airport Sales Experience

I would like to recommend that anyone in the East Rand in Gauteng to avoid buying their KIA at KIA Motors Airport. It is clear that that the salespeople do not take their customers seriously enough. Not only did i have to follow up on them, instead of it being the other way around, i also ended up getting a car that i did not want to buy. This is due to the fact that i had a short time space to get the car and they promised they would deliver.

The following things are the issues at play:

1. I wanted a silver car; they could only source a white one last minute. 2. I got a brand new car without a spare key, that only key did not even a have a complimentary key ring. How pathetic! 3. I had requested the mash & grab to fitted on vehicle. As you can guess, the sun is still penetrating the windows with no obstruction. 4. Until i took delivery, i had no received a single piece of official documentation from the dealership. Not a quote, offer to purchase or the contract for me to peruse before buying. 5. The saleslady was not present for delivery of the delivery on the day of delivery. I got delivery from the sales manager. What kind of banana enterprise where the manager has to such?

My overall experience has been so bad that i have instructed all my family members to stay clear of KIA Motors in full. This is not even the first bad experience i have had with KIA in my delaings with them but that is a story for another day.

I hope the people in charge will take this complaint and put measures in place to improve their level of service across the board.