Kia is as bad as hell

I have Kia Picanto which is 2 years old on 41895Kms and this is the second time complaining about the Gears being stiff. At my 30000km service, prior to KIA Edenvale starting the service, I had initially lodged a complaint as the reverse gear was a bit stiff. At collection of my vehicle, the service advisor indicated that whilst the car had been in the mechanics had adjusted the gears. Since the 30000km service I did notice a slight difference.

I noticed that the gears have been getting worse recently and the issue had progressed to all the gears and not just the reverse gear. I made arrangements with KIA Edenvale and proceeded to take my car (KIA Picanto) in on 06.02.2020 for an evaluation. The dealership has indicated that my claim was rejected. I do not understand how I am liable for this as this issue has been reported before and it has gotten worse.

Furthermore, The car is under warranty. KIA Edenvale has indicated that the issue with the car is the Clutch.I have been given the run around since yesterday (06.02.2020) between KIA Edenvale and Liquid Capital. The car is covered according to the contract which I have. I thought that KIA valued all their clientele but it would seem that because I own a KIA Picanto which is a high value vehicle, KIA Edenvale seems to treat the Owner as not of High VALUE either KIA treats their customers very bad....