Kia Hatfield disgusting service

I’m disappointed In service I got from Kia Hatfield, I signed for a service plan of 36 months and today I go for my 2nd annual service at Kia Silverton and I was told, the service plan was only for 1 service, how can the car be covered for 36 months service plan but only 1 service, it really doesn’t make sense to me. Then I decide to go to Kia Hatfield customer service to ask them how is that possible and I speak to guy by the name of Katlego Mogashwa, he could bearly help and tells me there’s nothing they can do and he has a nerve to advice me to get quotes at other Kia service centers for a cheaper price... who the hell said I want to pay a cheaper price because all I knew was I have service plan of 36 months. Im really disappointed and I can never recommend to anyone Kia Hatfield. Such dealerships must be closed and every time I go there I see new people, that shows poor management ☹️☹️☹️