Kia Hatfield Car service absolute nightmare.

I have booked my car for a service (15000km) on the 8th of November at Kia Hatfield in Pretoria.

The experience was very disappointing, to say the least.

Firstly I made a booking, which was not recorded. To add to the horrible customer experience, I received a WhatsApp message at 13:11 that read: “There is a problem with the service plan on your vehicle and we cannot claim for service as it looks like someone already claimed for a 30000km. We have contacted Liquid Capital and we have sent all documents to them, they are busy looking into the matter”.

At 15:07, I received a phone call from the service consultant (Juanita) informing me that the service was not done and I should pick up my car (at my cost) until they received feedback from Liquid Capital. I then called Kia Centurion where I purchased the vehicle to notify them and ask for answers because these didn’t make sense. The Hatfield workshop manager (Marius) then made contact at 15:40 to notify me that they were busy with the service and should be done by 16:00.

Firstly, the service was rushed and therefore I am concerned about the safety issues of the car.

Secondly, why did internal issues have to affect me as a client? I have absolutely nothing to do with Liquid Capital.

Thirdly, the service department and the manager should have handled this issue in a better way and manner. The service consultant was very rude and dismissive and made this issue my problem.

I am driving one of the most exclusive cars a Kia Sorento SXL, and customer service should be a priority.

Please look into it and I expect feedback on how this issue will be handled.