AP
Alex P

1 reviews | Active since Feb 2013

24 Mar 2015, 10:37

Kia - great product, POOR SERVICE

I have purchased 2 Kia vehicles, they are great products, but the Koreans should be devastated that their efforts are so poorly backed-up and serviced in SA! Kia Roodepoort has forced me to consider selling my vehicles and purchasing other products! On Thursday the 19th of March, I booked my vehicle for a service. A mechanic inspected a rattling noise on the exhaust system, and said it will be repaired with the service on the 23rd of March. The vehicle was serviced, the rattle is still there, my front spoiler is damaged at the bottom, my engine bay is scratched and damaged by obvious rough use of tools and manhandling of engine bay parts, oil was spilled and never cleaned, leaving the vehicle smelling of oil when the engine is warm. The vehicle was not properly cleaned either. I'm hesitant to take my vehicles to KIA for repairs or service again, who knows what damage or half-assed work they will have to endure there, so as a result, I will soon be saying goodbye to 2 great vehicles, all because of poor service, by people that are supposed to be concerned about the longevity and reliable service of the vehicles they maintain. Its a shame....

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