Kia Fourways Dealership Lost my Spare Key

The service at the Fourways dealership has been a nightmare right from the beginning of my purchase.

I purchased my Kia Picanto in August 2019. To this day, I haven't been given my spare key. At first, the sales person told me that he forgot it at another dealership and would pick it up and have it sent to my house or that I could come fetch it. I was then told, after having to become a pest, that it has been misplaced and is lost and that if I want it I will have to pay them R2000.00 because it constitutes an 'after-sale purchase'. How can that be possible when I was never given my spare key at the time of my purchase. Why am I responsible for paying for something I have not done. Why sell me a car that does not have a spare key?

I have tried time and time again to deal with Kia Fourways directly but all I have been given in return is pitiful service.

They do not value their Customers at all.