Kia Edenvale poor service ?

Kia Edenvale.... I booked my car for Service with them for 31 July 2021. Booking went fine then I went there on 31 July 2021. The're ws no one to welcome me at the Door of workshop. I parked my car in the work shorp then I went to the reception. Where I found the Lady who ws assisting I didn't get her Name as she was alone.. Then she asked me if I'm paying cash or Service plan. I said Service plan. Liquid capital. She told me that I do not have a Service plan , then she made a phone call. Then advised me I need to call during the week to check the status of my Service plan. I told her that my plan is upto date.. on monday I called Liquid capital to check wats wrong with my Service plan. They said to me my plan is active... then I booked my car at Kia East rand were I usually Service it. Then car ws serviced without any hassle. Kia Edenvale poor service they should have told me straight that they do not have Service Staff.