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j.badenhorst j.badenhorst

1 reviews | Active since Jan 2017

09 Feb 2021, 18:08

KIA Edenvale are the worst service center in the country. Headoffice needs to audit them.

Kia Edenvale is the absolute worst service center I've ever been to. Service adviser "Faith" is rude and unprofessional. I had an issue with an incorrectly captured service plan and she was all too wiling to do everything in her power to NOT assist me and insist on payment despite my policy clearly saying otherwise. She was all too happy to announce that it expired She had the audacity to push me to pay before 5 o'clock so she could go home (my policy has since been resolved) after I escalated it. If "Faith" bothered to return my calls during the day this issue would have been resolved before I collected my car. The cherry on top was worse my car actually came out damaged, huge crack on the windscreen. "Faith" again doing everything in her power to escape accountable and go home at 5 tried to insinuate that the crack was already there. I'll see you at the Ombudsman. As for faith, she should be fired.

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