Kia East Rand *****

KIA-East Rand-2021-*****

1. COMPLAINANT DETAILS Full Name: willem davids Phone: *** Email: ***

2. RESPONDENT (DEALERSHIP) Name: Kia East Rand Contact Person: Dealer Principal Mike salt Email: ***

3. NATURE OF COMPLAINT *****ulent loan agreement, identity theft, and ******** denial of driver’s licence renewal In 2021, a blue Kia loan vehicle was released from Kia East Rand under a forged loan agreement containing only my ID number. All other details are false:

Signature: Not mine (forged) Contact details: Not mine (fabricated) No identity verification: No photo ID, no CCTV, no staff declaration

The vehicle incurred three traffic fines, which were registered against my name. Last week (October 2025), I was refused renewal of my driver’s licence card due to these outstanding fines. When I contacted the Dealer Principal and provided the track-and-trace document:

I proved the signature is not mine I proved the contact details are not mine Their response: “It does not matter if you signed or not”

This is *****, identity theft, and gross negligence.

4. LEGAL VIOLATIONS

Forgery – ******** offence (******** Procedure Act) Identity ***** – Misuse of personal information POPIA breach – ******** processing of my ID number without consent CPA breach – Unfair, deceptive, and harmful business practice Direct harm – Prevented from renewing driver’s licence

Date Event 2021*****ulent loan agreement created using only my ID number Oct 2025 Attempted driver’s licence renewal → DECLINED due to 3 fines Oct 2025 Contacted Dealer Principal → Provided proof of forgery Oct 2025 Kia response: “It does not matter if you signed or not”30 Oct 2025Final demand issued → Ignored

6. RELIEF SOUGHT MIOSA must order Kia East Rand to:

Immediately pay the three fines and obtain clearance certificates Submit proof to the Licensing Department to remove the block on my licence renewal Declare the 2021 agreement null and void due to forgery Permanently delete my data from all loan, debt, and credit records Pay R10,000 compensation for:

Distress and inconvenience Loss of mobility (unable to drive legally) Reputational harm

Issue a public apology on their website and social media

7. SUPPORTING EVIDENCE (attached)

Track-and-trace document (highlighting forged signature and false contact details) Driver’s licence renewal refusal notice Email/call log with Dealer Principal (including “it does not matter” statement) My valid ID and signature sample Final demand letter (30 Oct 2025)

8. DECLARATION I declare that all information is true and correct. I authorize MIOSA to:

Investigate fully Share this complaint with Kia South Africa Head Office, SAPS, and the Information Regulator Publish findings if in the public interest Date: 30 October 2025